The Loyalty Guide
The most frequent questions on how to set up loyalty programs answered
The customer of today is more savvy and discerning than ever before. With easy access to user reviews and more people completing purchases online, your competitor’s product is always just one bad day and a click away.
That’s why many companies have turned to customer loyalty programs in order to keep clients coming through the door and revenue up.
But how would a company go about creating a customer loyalty program?
What are modern companies doing today in order to increase customer retention?
Are there specific technologies that businesses can take advantage of in this regard?
And how do you even measure customer loyalty in the first place?
Our eBook, “The Loyalty Guide,” seeks to answer these questions in detail, so you can not only discover what drives customer loyalty but how to boost it within your own consumer base.
What will you see in this content?
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01
Why is Customer Loyalty so Important?
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02
The Virtuous Customer Experience Cycle
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03
Top 5 Trends In The Customer Loyalty Market
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04
Using Technology To Build Loyalty
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05
6 Tips For Building a Customer Loyalty Program
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06
How To Measure Your Customer Retention
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07
Closing Thoughts
“Customer retention can have a huge impact on your ROI – a 5% increase in CR can result in a 25 – 29% increase in revenue.”
About MJV
MJV Technology & Innovation is a global consulting firm that helps leverage business, foster innovation, and solve business challenges for some of the world’s largest companies.
Our assets:
- 25+ years of experience.
- Presence in the U.S., Europe, and LatAm.
- A global team with over 1,300 experts, including designers, engineers, anthropologists, data scientists, developers, and marketers.
Our five business pillars are:
Business Innovation
Technology & Data
Design & Experience
Sustainability & ESG Transformation
