Customer Experience 4.0
In the age of consumer obsession, companies are turning to research methods in areas of knowledge to gain a deeper understanding of customer consumption habits and offer meaningful solutions.
Personas, jobs to be done, journeys, and data analysis are techniques used to find answers - often not explicit - about consumption habits. But the effectiveness of each of them varies according to the business objective.
In this ebook, we present innovative techniques to analyze the behavior of the new consumer and how to get the best out of them in each situation. We will answer the question that does not want to remain silent: what to do when everything changes?
MJV Technology & Innovation
We are a global innovation and technology consultancy. We provide end-to-end solutions, from ideation to IT implementation, through Data Science and Analytics.
We started our trajectory in the IT area! But we have also changed, we incorporated Design Thinking and Agile into our DNA in order to understand our clients' business in-depth and achieve efficient results.
In this evolution process, we understand that there is no way for a company to be competitive without Data Science and Analytics.
We further enrich our end-to-end solution cycle. Today, we act from a thorough understanding of the client to build future scenarios, developing smarter technologies and operations, guided always, by data.
Development and implementation of personalized services in the areas of Business Analytics, IT and IoT (Internet of Things).
Allocation of PROFESSIONALS of UX, UI, Marketing and IT, with the strategic and operational monitoring of MJV, optimizing deliveries.
Development and implementation of corporate strategy and User Experience, positioning Digital Transformation as the guiding thread of the business.
Development and implementation of innovative solutions, with the objective of reducing costs, increasing and generating new revenue streams, in addition to developing new business models.