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Corporate communication is becoming increasingly automated: chatbots - which simulate human thinking - arrived to optimize service processes, performing services with more agility and security while reducing waiting time in queues. In this eBook, you will see the operation and several applications for this tool.

MAIN POINTS ADDRESSED:

  • What are chatbots?
  • Types of Chatbots
  • Areas where it can be applied
  • Functionality;
  • Advantages.